Not impressed

When I file an OIA request, I expect to get an answer "as soon as reasonably practicable, and in any case not later than 20 working days after the day on which the request is received". What I don't expect is a phone call from a Ministerial staffer getting shitty because I've reminded them that they are past the deadline. Needless to say, I am not impressed. I am even less impressed that they got shittier when I told them that I'd already complained to the Ombudsmen over their effective refusal. From their attitude, you'd think I was the one behaving unlawfully...