In relation to official information requests, the building blocks are all there. The Council has well-developed webpages for making a request, sound policy documents and a database for tracking requests. However senior leadership needs to take ownership of the Council’s official information practices. There was a marked absence of engagement from senior leadership in this area and I think the political climate during the recent Council term has been a distraction in this respect.Shorn of the polite bureaucratese, this is basicly an acknowledgement that things are not working properly. Specific findings include a habit of the CEO of engaging in intemperate and unprofessional communications with requesters, a perception from staff that decisions on withholding and charging are being driven by the political tensions within (and about) the council, and inappropriate handling of requests from elected members. The Ombudsman has
Correction: An Ombudsman can only make "recommendations" where they have found error or wrongdoing, so the Ombudsman has "suggested action points" instead.