To book a viewing in one of our reading rooms or to pay for an archive to be digitised you’ll need to login using RealMe.Why is this a problem? Well, apart from the conceptual problems of an agency which is supposed to be all about enabling public access sticking a privacywall on our history, people absolutely hate RealMe, making it effectively a barrier to access. When people say things like "I hate RealMe with a visceral loathing" about a digital identity system, you probably want to avoid it (which is why NZ businesses generally do).
But it also seems entirely unnecessary. Why do you need a digitally verified identity to visit what is essentially a library? What was wrong with the old system of physically signing up and signing in? Does the government really need to be able to link what you request in the archives with your medical, welfare, and travel records? Or is the real problem here that nobody was using RealMe if they could possibly avoid it, so DIA (which runs the digital ID system as well as the archives) decided to try and forcibly impose it on more people?