The Accident Compensation Corporation is supposed to provide New Zealanders with public-funded insurance against accidents in the workplace and at home. unfortunately, over the years, they seem to have been infected with a desire to maximise their profits by screwing their customers, using every trick in the book to avoid or reduce payouts to claiments, no matter how well justified the claim. but today, they really have hit a new nadir: forging a claiment's signature to avoid paying out.
The person responsible came forward and admitted it six months ago, and ACC has done nothing. She has not been disciplined, and ACC has not apologised. This simply is not good enough. They owe their client an apology, but more than that, they need to change the toxic internal culture which leads case managers to go to such lengths. And if they are unwilling to do so, the Minister should sack the CEO and install someone who will.